So many questions! To save you time we have put together answers to the common questions we hear most often. Of course if you have others please reach out via email, phone, or our contact form. We are happy to help!
How do I place an order on your website using a Purchase Order?
Can I place an order other than through your website?
Yes. We have a Customer Service team available Monday – Friday 8:30 am – 4:30 pm MT to take your order over the phone at 844-563-6543 or via email to firstname.lastname@example.org.
How can I see what my final pricing, including shipping and applicable taxes, will be before making a purchase?
You have two options:
- If you’re wanting to place an online order, add your items to your cart, then go to My Cart. Enter your state and zipcode in the Estimate your Shipping and Tax field. When you hit Get a Quote you will see your total, including shipping and tax (we currently charge tax in CA, CO, NJ, and KS).
- If you would like to get a quote emailed to you, send a list of the items you’re interested in, (including quantities) along with your full shipping address, to CS@kodokids.flywheelstaging.com. We will email you a quote with pricing that is good for 60 days.
My school/organization is tax exempt. How can I apply that to my online order?
We currently only charge tax in CA, CO, KS and NJ. If you’re shipping to one of these states there will be a place for you to enter a tax-exempt number in the check-out process. Once you have placed your order, please send a copy of your tax exempt certificate to email@example.com for our records.
If you are not shipping to CA, CO, KS and NJ, the tax will be removed from the order once you enter your shipping information in the check-out process.
Do you ship outside of the United States?
First, we have International Distributors you can contact to assist you in placing an order if you are in a country they support.
Next, if you don’t find the product you want from our distributor, or there isn’t one in your area, we can take care of you. Send a list of the items you’d like to purchase (including quantities), along with the complete shipping address to firstname.lastname@example.org. We will send you a quote for you to approve and make payment.
How can I find out about Kodo special offers?
We love to keep our customers informed about special offers, as well as Kodo happenings. Sign-up for our newsletter by going to our home page. In the Signup section at the bottom of the page, add your email address and you will be added to our list.
How soon will my order ship?
How will I know when my order has shipped?
When your order ships, we will send shipment tracking details to the email you provided when placing your order.
Why can’t I add some of your products, such as the Flight Lab, Museum Magnet Wall, and Discovery Ramp Exploration Kit to my online order?
Is there a warranty on your products?
If you have any other questions, please contact our Customer Service team at 844-563-6543 or use the form below to send us a message.